FAQ and Contacts
How can we help you?
Select the section of your interest.
If you prefer to contact us directly, send us an email to email@example.com or call the toll-free number 800.069.069.
My Autogrill, our loyalty program with exclusive benefits and promotions.
And Invito, reserved to truckers and Group Service for coach drivers and tourist guides.
How can I activate my Group Service card?
To activate your Group Service card you have to register your profile on this portal. After the creation of the account, access the “My services” section of the My Autogrill profile and click on “Activate now” in the Group Service window. A screen will open for you to enter your personal data and upload the required documents. You’ll receive an email confirming the successful uploading of the documents that our offices will have to validate.
How do I sign up?
1. Collect an Invito Card at a Autogrill with Ciao or La Fucina restaurant.
2. Sign up for My Autogrill by going to myautogrill.it or by downloading the My Autogrill app.
3. Go to the "My Services" section (from the portal) or "Cards and services" (from the app) and activate the Invito service.
4. Enter your Invito Card number and accept the terms and conditions of the service.
5. Click on "Activate".
I have a promotional code, how can I add it to my profile?
If you have the My Autogrill app:
- go to the menu on the left in the "Redeem code" section;
- enter the code you received and click on "Verify";
- present the QR code at the checkout at the time of purchase to immediately receive the discount reserved for you.
If you don't have the My Autogrill app:
- go to myautogrill.it;
- on the main page of your profile you will find "Enter the coupon code";
- enter the code you received and click on "Redeem";
- present the card at the checkout at the time of purchase to immediately receive the discount reserved for you.
Does the free product allow me to earn points?
No, the free product is not valid to earn points.
Does My Autogrill card have an expiry date?
No, My Autogrill card does not expire. Active offers on your card do apply for a limited period of time.
How can I update my personal information?
Within your profile on the portal or via the app you will always have the ability to update your personal information.
How can I become a part of My Autogrill world?
It's very simple! Enter your email and password to sign up via the app or on the website. In just a few minutes you can start enjoying the benefits and exclusive services reserved for My Autogrill customers.
I tried to use My Autogrill card at the cash register but it was not registered. Why?
Check on the website or through the app whether you have properly connected the card to your profile. Alternatively, call our Customer Service at 800 069 069 that will help you solve this kind of issue.
How can I connect My Autogrill card to my account?
Through the app: just take a picture of the barcode on the back of the card to connect it to your profile.
Through the restricted area of My Autogrill: just enter the card number.
Why has a friend of mine received a special offer while I have not?
All our offers are designed according to your needs. You will surely receive an offer dedicated to you soon!
I don’t want to receive promotional e-mails by Autogrill any longer. What should I do?
You can simply remove the privacy consent from the “My Data” section on your personal area on MyAutogrill or by clicking on “Refresh My Data” within the App. In case of problems call our Customer Service at 800 069 069 who will be happy to help you solve this kind of issue.
What if I lose My Autogrill card?
Don’t worry, simply login to your personal My Autogrill area or use the app to delete the lost card. The next time you walk into one of our stores you will get a new card: link it to your account in order to use it without problems.
The cash register was offline and the operator has scanned my QR code or card but my drinks were not added to my account. How can I recover them?
No problem! If the cash register is offline all points will be automatically retrieved later. In case of problems, fill in the form to solve the problem in a simple and fast way.
I received an email informing me of an offer dedicated to me. What should I do?
You just have to reach one of the stores participating in the My Autogrill program and be recognized through one of the three methods at your disposal (QR barcode, My Autogrill card, or your personal information).
Can I choose when to enjoy my free coffee drink?
Yes, by the cash register the operator will ask you if you want to immediately enjoy your coffee drink or if you prefer to keep it for next time.
Where can I check my points balance?
Your account balance will always be available on the app or in your personal area of My Autogrill portal.
I am interested in e-Invoicing. Do I have to sign up for My Autogrill?
Yes, the registration to My Autogrill is necessary to have the opportunity to enjoy all the exclusive services dedicated to our customers, including the digital billing service e-Invoicing.
Do I have to download the app to join the My Autogrill world?
No, you can register with www.myautogrill.it portal and download your personal QR code or link your My Autogrill card to be recognized in the store. Remember, only app owners can access exclusive services such as Digital Payment, Store Locator, and so on.
Is there a limit on free drinks I can earn?
Yes, you can earn up to 3 drinks for free. Until they drop below 3, it will not be possible to accumulate further coffee drinks.
Where can I use the app or My Autogrill card?
The app and My Autogrill card are valid at all Autogrill bars and restaurants but also in other exclusive outlets.
The operator has scanned my QR code or card but my drinks were not added to my account. What can I do?
Are you sure you have confirmed your email address and associated your My Autogrill card during the registration process? If the problem persists fill in the form to solve this kind of problem.
Where can I see the services activated?
From the app or from the portal My Autogrill in “My Services” where you can find the list of available services, already implemented or still to be activated.
How do I get to know all the offers?
Within your personal area, in the app, or in the portal, a list of offers that you can enjoy in our stores will always be available.
Where do I find my personal QR code?
Your QR code will always be available through My Autogrill app or in the personal Area of My Autogrill portal.
How do I get recognized at the cash register?
There are 3 ways you can make yourself known at the cash register:
- you can show your digital ID from your smartphone;
- you can show My Autogrill card or one of the other cards that you can attach to your personal profile;
- you can simply provide your information to the cashier - name, surname, and date of birth. It is necessary that you have entered this information inside the “My data” section.
What products can I get for free?
All products that allow you to accumulate points, e.g. all coffee drinks, in all available formats (CLASSIC, MEDIUM, LARGE).
Which products allow me to have access to the 9+1 offer?
All our coffee drinks allow you to earn points. Here are some examples: espresso, classic cappuccino, flat milk, coffee, caramel cappuccino, ginseng, and many others. The offer is valid on the purchase of both bar formats and takeaway formats CLASSIC, MEDIUM, LARGE.
I’ve lost my Group Service card. What should I do?
You can ask for a new Group Service card at one of our Autogrill locations. When you have the new card number, fill in the form to replace the old number.
I can’t manage to upload the documents for activating the Group Service card. Can you help me?
Check that the format of the uploaded documents is in line with the relevant requisites and that sizes do not exceed 2,5 MB. Alternatively, fill in the form and we’ll help you solve this kind of issue.
Can the advantages that come with subscribing to the Group Service card be combined with My Autogrill offers?
Those advantages can be combined if not tied to gratuities that the Group Service card entitles you to. Take the case of a driver accompanying a group of at least 10 people: he or she is entitled to a free meal, but if that meal includes a coffee, that coffee does not go towards the driver’s “coffee points” under the My Autogrill offer, because it wasn’t purchased but drunk for free.
How can I take advantage of my discounts?
To take advantage of the discounts, you can use the Invito Card at the cashier or the QR code of the My Autogrill app, or any card you have associated with your My Autogrill profile.
Which are the advantages for truckers with Carta Invito registered with My Autogrill?
With Carta Invito you always have:
- a 20% discount in the Ciao and La Fucina restaurants for lunch;
- a 30% discount in the Ciao and La Fucina restaurants for dinner (from 6 pm to 11 pm);
- a 20% discount on the entire range of sandwiches and brioches;
- a 15% discount on purchases at the market (excluding tobaccos, stamps, newspapers and magazines, lotteries, Bluvia tickets, telephone cards and top-ups, postage stamps, Swiss and Slovenian cartoons, and Viacards).
My Autogrill e-Invoicing service for easy and safe electronic invoicing.
Can I modify the data entered in my e-Invoicing profile?
You can always update your personal details on the portal via the app.
Can I ask for an invoice later, after the receipt’s been issued?
Unfortunately, that’s not possible. You must ask for an invoice at check-out when the receipt is issued. We advise you to register with the e-Invoicing service so that your tax data are automatically recorded in our systems.
I asked for an invoice at the check-out and showed my e-Invoicing card, but haven’t received the document. Can you help me?
How do I delete my e-Invoicing account?
They gave me a receipt with a pin number. Where can I download the invoice?
With the introduction of electronic invoicing, the invoice will be sent to you in XML format through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority). To have a courtesy copy in pdf, you can access the following site and click on "insert the pin" first, then on "to receive the invoice without registering, click here to enter the pin.
Can I receive a monthly statement of my invoices or sales receipts?
Yes, you can enter the “My Services” area and click on “Modify Data”. Then you can select “Yes” to the option “I would like to receive a monthly summary” inside the “Personal Data” section.
Can I subscribe to the e-Invoice service without a VAT number?
Yes, you can subscribe to the service with just the fiscal code and you’ll receive all your sales receipts.
Can I get a printed invoice at the cash register?
Paper invoices are still available upon request. However, we suggest reducing paper waste by using this service.
Which are the methods for receiving the invoice with the introduction of electronic invoicing from 1 January 2019?
- SUBJECT WITH ITALIAN VAT NUMBER: the original invoice will be sent in XML form through "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) using the PEC address or the recipient code you entered in your MY ATG account; in case you have not communicated this information, you will receive the original invoice in your "cassetto fiscale" at Agenzia delle Entrate portal. A copy of the invoice in PDF will be sent to you by e-mail.
- SUBJECT WITH FOREIGN VAT NUMBER: the original invoice will be sent in PDF format and you can download it by accessing the site e-invoicing.autogrill.it using the PIN code on the receipt.
All the indications in the next FAQs, related to electronic invoicing (transmission of the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate), are not applicable to subjects with foreign VAT number.
Can I use e-Invocing card without signing up?
Is there minimum spending to receive my invoice by e-mail?
No, for any amount you will receive the invoice in XML format through the "Sistema di Interscambio (SdI)" of the Agenzia delle Entrate (Italian Tax Authority) and a courtesy copy in PDF via email.
Can I lend my e-Invoicing card or use someone else's card?
Your card is personal and associated with your fiscal and personal data. You cannot transfer it to third parties to ask for an invoice.
Do I have to provide my data every time?
No, once the registration is completed you will be automatically recognized.
Is the new e-Invoicing card free?
Yes, you can ask for an e-Invoicing card at any of our stores.
Can the service e-Invoicing be used with other offers?
Yes. All offers are valid when using e-Invoicing.
Are you an Autogrill employee? You can send your request to firstname.lastname@example.org (using the company email address, if currently employed) or you can contact call the help desk service at 02.48263000.